WEARE TOWNSHIP — Frontier Communications crews are working to repair a damaged fiber optic cable that caused emergency 911 calls in Mason and Oceana counties to be re-routed through Muskegon Central Dispatch, and it is expected to be repaired by 6:30 p.m. Thursday, according a press release issued by Mason-Oceana 911.
“The time for normal 911 service to be restored is estimated to be approximately 6:30 p.m. this evening,” the press release states.
Emergency 911 calls in Mason and Oceana counties that normally route to Mason-Oceana 911 are down due to an electric line coming down on a fiber optic cable in the Pentwater area, according to Mason-Oceana 911.
“Any 911 calls that normally route to Mason-Oceana 911 are going straight through to Muskegon Central Dispatch and answered by 911 dispatchers who then pass the call information to Mason-Oceana 911 via non-emergency phones.
“If you have an emergency, please continue to dial 911 since there are many redundancies built in to make sure that all 911 calls go through to a local 911 center.
“If you have a non-emergency call in Mason and Oceana counties, please dial the Mason-Oceana 911 non-emergency line 231-869-5858. If you are unable to get through with a non-emergency call and the matter is important, please hang up and dial 911.
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